JMA CONSULTANTSWho is responsible
JMA CONSULTANTS INC., 3-1-22 Shiba-koen, Minato-ku, Tokyo. For privacy matters, write to [email protected].
Legal framework
We process personal data under the Act on the Protection of Personal Information (APPI) and the other rules in force in Japan. Where this policy and the law disagree, the law stands.
What we collect
When you order, we collect what delivery requires: name, delivery address, email, phone, and the order contents. We do not collect or store card data on this site. When you browse, the site notes technical details, IP address, browser, pages viewed, through the cookies described below.
- Customer contact and shipping details, including name, address, email address and phone number, required to fulfill custom chopstick orders.
- Transaction and purchase history, including order contents, personalization instructions and payment method selected.
- Technical telemetry and device diagnostics, including IP address, browser type and device information collected during storefront use.
- Customer support communications, including inquiries, return requests and correspondence related to order fulfillment.
Why we use it
- To process and deliver your order, and to handle any return.
- To answer your questions and send updates on your order.
- To keep the site secure and see how it is used.
- To send offers, only if you signed up for them; you can opt out of every message.
Who sees this data
Couriers get the delivery details. The payment provider gets what it needs to take payment. Hosting and analytics providers handle data on our behalf, under contract. We do not sell personal data.
JMA CONSULTANTS INC. does not sell customer personal data to third parties. Personal information is handled strictly in accordance with Japan's Act on the Protection of Personal Information (APPI), which governs data handling obligations for this store; the CCPA/CPRA does not apply, as this store serves customers in Japan.
How long we hold it
Order data stays as long as accounting law requires, then is deleted. Account data stays until you close the account. Analytics data stays for 14 months.
Your rights
As a business serving customers in Japan, JMA CONSULTANTS INC. processes personal information in accordance with Japan's Act on the Protection of Personal Information (APPI), administered by the Personal Information Protection Commission (PPC). Under the APPI, customers have the right to request disclosure of their held personal information, correction of inaccurate data, suspension of use, and deletion, and may submit such requests to our contact address for handling within statutory timeframes.
Security
JMA CONSULTANTS INC. does not collect, store or process any bank card, card network or payment gateway data of any kind, because the store accepts only Cash on Delivery, paid directly to the courier upon receipt, and Direct Bank Transfer, with details provided in the order confirmation. No card-related infrastructure exists on this storefront.
Questions about this policy
Write to team@JMA CONSULTANTS or call +81 755 317 696 during Mon-Fri 09:00-17:30, Sat 09:45-13:45, break 12:45-13:15. We answer every request within one business day.
- Merchant
- JMA CONSULTANTS INC.
- Registered address
- 3-1-22 Shiba-koen, Minato-ku, Tokyo
- team@JMA CONSULTANTS
- Phone
- +81 755 317 696
- Working hours
- Mon-Fri 09:00-17:30, Sat 09:45-13:45, break 12:45-13:15
- Registration
- 法人番号: 7611364068677