Name: JMA CONSULTANTS
Address: 3-1-22 Shiba-koen, Minato-ku, Tokyo, JP
Telephone: +81 755 317 696

Conditions

Returned chopstick sets must be unused, unengraved beyond any personalization ordered, and returned in their original protective packaging with the tamper-evident hygiene seal intact unless the return is due to a verified manufacturing defect. Proof of purchase, such as the order number or confirmation email, must accompany every return request, and items showing signs of food contact, washing or wear are not eligible unless defective on arrival.

For food-contact hygiene and biosecurity reasons, any custom chopstick set with a broken tamper-evident seal, visible signs of use, washing, or contact with food, cannot be accepted for return under any circumstances. Personalized and engraved items ordered to custom specification are similarly non-returnable except in cases of a verified manufacturing defect covered by our warranty clause.

How to send a pair back

Submit a return request to our support email together with the order number and a description of the issue.
Receive a Return Merchandise Authorization (RMA) number and the designated return address from our support team.
Pack the chopstick set securely in its original protective packaging, tissue wrap and outer carton with all seals intact where applicable, and clearly write the RMA number on the outside of the parcel.
Receive the refund to the original bank account or agreed method within 3-10 business days after the returned item passes quality and hygiene inspection.

Who pays return shipping

If the pair is faulty, damaged or the wrong one, we pay for return shipping, either a prepaid label or a courier pickup. If you simply changed your mind, you pay the return shipping and nothing else is deducted.

Refund timing and method

We issue the refund within 3 business days once the pair passes inspection. Cash-on-delivery orders are refunded by bank transfer to an account you name; bank-transfer orders return to the same account. Your bank usually posts it within 1 to 5 business days.

What happens, case by case

Situation	What we do	Cost to you
Damaged in transit	Replacement or full refund	None
Wrong item delivered	The right pair is sent, the wrong one is collected.	None
Parcel lost	We resend or refund in full once the courier trace is done.	None
Faulty on arrival	Replacement or full refund	None
Changed your mind	Full refund of the price paid.	Return shipping only

Exchanges

To exchange for a different length, wood or set, follow the return steps and place a new order; we refund the returned pair as soon as it arrives. If the exchange follows our mistake, the new order ships free.

Cancelling an order

You can cancel an order at no cost before it ships. Write to team@JMA CONSULTANTS with the order number. Once it has shipped, the return process applies instead.

Questions about this policy

Write to team@JMA CONSULTANTS or call +81 755 317 696 during Mon-Fri 09:00-17:30, Sat 09:45-13:45, break 12:45-13:15. We answer every request within one business day.

Merchant: JMA CONSULTANTS INC.
Registered address: 3-1-22 Shiba-koen, Minato-ku, Tokyo
Email: team@JMA CONSULTANTS
Phone: +81 755 317 696
Working hours: Mon-Fri 09:00-17:30, Sat 09:45-13:45, break 12:45-13:15
Registration: 法人番号: 7611364068677